FAQ / Store Policies

When will my order be delivered?

We make every effort to maintain adequate inventory levels of each item displayed in this catalog. We will ship in-stock merchandise approximately 5-10 working days after receipt of order. Actual delivery times will vary depending upon your location.

How will I know if my order went through?

All completed orders will receive an email confirmation within 24 hours of order placement.

How will my order be shipped and how much will it cost?

All orders will be shipped F.O.B. factory or warehouse by UPS (United Parcel Service) where possible. Shipping will be prepaid and added to your invoice total as shown in your Shopping Cart. There is a minimum shipping cost of $8.00 per order. If needed, expedited shipping is available. Simply contact our Customer Service Department at customerservice@bigskybranding.com or 1-877-564-6748 if necessary to meet your requested delivery date .

Will I be charged Sales Tax?

Sales tax will be added to orders within Texas and shown in your Shopping Cart prior to checkout. Please supply a resale or tax exempt certificate (if applicable) via fax to 214-389-8008.

I bought some items I need to return. What do I do?

Big Sky Branding can only accept returns for defective merchandise within 5 days of receipt. No merchandise returns will be accepted without prior notification of our Customer Service Department at customerservice@bigskybranding.com or 1-877-564-6748. If your shipment is damaged upon arrival, please notify the delivery carrier.

Do the on-line catalog prices ever change?

Yes, we try to maintain as much price stability as possible; however, supplier and material costs can occasionally force us to modify our prices. Prices in this on-line catalog are subject to change without prior notice.